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Customer Experience Management : The notion of customer satisfaction is being...

Customer Experience Management : The notion of customer satisfaction is being expanded to change…. increased emphasis is being placed on developing measures that are customer-centric and give the...

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Manager Job : One way that some companies are developing an improved focus….

Manager Job : One way that some companies are developing an improved focus…. Metrics The increased attention paid to CRM means that the traditional metrics used by managers to measure the success of...

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Contract Manager : One reason why this is occurring is because there is….

Contract Manager : One reason why this is occurring is because there is…. Page 74 ©2003 BearingPoint, Inc. FLORIDA HEALTHY KIDS CORPORATION KidCare Call Center Assessment March 18, 2003 Chapter 6 –...

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Where necessary escalate the problem to the assistant manager who can reverse...

Where necessary escalate the problem to the assistant manager who can reverse the charge But Shouldn’t Our Internal and External Standards Be the Same? Not necessarily. What many institutions do to...

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